INDUSTRY STANDARD FOR HIGHEST DISPLAY PERFORMANCE

A major furniture retailer that prides itself on designing and building the high-quality merchandise it sells, ofers a unique, interactive shopping experience in its stores. However, the company needed to change its monitor supplier quickly before a major sales campaign. Sharp professional LCD displays, coupled with touch overlays from Candela Display Systems proved to be the right solution.

Business Environment Challenges

It is rare in today’s market that a furniture retailer designs and builds most of what it sells, and offers custom furniture for its customers. In order to keep the brand separated from retailers that offer mass-produced, lower-quality products, one company’s uncompromised level of craftsmanship is reflected in a unique customer experience. The furniture company prides itself on providing customers the ability to modify the merchandise they are purchasing through specialized software at a monitor equipped with a touch overlay for interactivity. Customers can choose fabric and stain color, types of upholstery and other options. However, the touch overlays that were originally used were not reliable.

Industry

Retail

Organization

A well-known furniture retailer

Challenges

• Experienced unreliable overlays for monitors
• Faced customer service issues
• Equipment wasn’t arriving on time

• Needed a company to supply 130 monitors for a major campaign Solutions • Installed 130 Sharp 47" Class (47.9" diagonal) PN-Y475 professional LED displays in 130 diferent store locations • Incorporated the Candela 47" touch overlay with the 130 Sharp displays to create an interactive shopping experience only found in high-end retailers Results • Display and touch overlay solutions were delivered and installed on time before huge sales campaign with another major corporation • Peace of mind through a reliable product and excellent customer service